Shipping policy

 

We endeavor to ship all merchandise within twenty-four hours after processing each order and offer a variety of shipping options to meet your needs. We use only national carriers (FedEx and USPS) with Next Day, 2nd Day, and Ground delivery options available for most items. Rural addresses, as determined by the carrier, may require additional time for delivery and, as with addresses containing a P.O. Box or APO Box number, and delivery by USPS, do not qualify for guaranteed on time delivery.

 

There may be occasional delays beyond our control and the normal shipping time. If the delay is more than five days, we will send you an e-mail message notifying you of the delay. If the delay is less than five business days, we will ship the merchandise as soon as it is received. You must notify the carrier and us of non-receipt of any merchandise within fifteen days from the date of purchase. Failure to notify the carrier and us within this 15-day period constitutes your waiver of all claims for loss of merchandise. 

 

Local Taxes

 

Import duties, taxes, and charges are not included in the item price or shipping charges by default. Customers do have the option to pre-paid duties and taxes when selecting a shipping method at checkout. If the pre-paid duties and taxes shipping option is not chosen, tax and duty charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.

Please be aware, if the customer chooses to refuse the shipment due to local import duty & tax, the parcel will automatically be returned to Lead Out! In this case, Lead Out! reserves the right to charge the customer a $30 administration fee.